I went to university to become a technical writer, which means that I create manuals, pamphlets, how-to guides, etc, then a client will hire our supplier to create a specialized product for their industry to be used by their clients, what I find most interesting about our profession is not only that I get to write for a living – which I absolutely love – I get to learn about a myriad of other professions in the process, then the most recent project that I was assigned was to write user manuals for the Heating and A/C industry, heating and A/C is an acronym which stands for heating, ventilation and air conditioner – which is the first thing that I l earned. This industry is surprisingly high-tech, with laptopized systems from top to bottom. As with numerous areas, the Heating and A/C industry has tons of terms and abbreviations that describe the components and processes. For example, BTU stands for British Thermal Unit, a measurement of the amount of heat required to raise or lower the temperature, dry Bulb Temperature stands for the temperature as measured without the consideration of humidity; Energy Efficiency Ratio, or EER, pertains to the output of a cooling device. The heat exchanger is a component through which heat is transferred to a cold or warm surface or area. Each of these terms can seem dry and boring, however some of the latest features in the Heating and A/C industry are fascinating. For example, this week’s programmable thermostats are designed to allow the user to automatically adjust the temperature of the home based on a series of preprogrammed settings. And Smart Thermostats are Wi-Fi enabled with the ability to be programmed remotely from a laptop or smartphone! These are just a few of the numerous terms and advancements in a field that I previously thought of as quite boring.